WhatsApp support chatbot

What is an AI WhatsApp support chatbot?

An AI WhatsApp support chatbot answers customer questions on your WhatsApp number using your own documents, price lists and policies, and looks up live information such as order status. When a question needs a person, or a customer asks for one, it hands the chat to your team with the conversation so far.

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WhatsApp support chatbotAutomated

Customer asks
Answer from your docs
Handover if needed

How it works

1
Customer asks
Customers message your WhatsApp number in English, Hindi or Hinglish at any time of day.
2
Answer from your docs
The assistant answers from your approved documents and systems, and says so when it doesn’t know.
3
Handover if needed
Complaints, sales leads and anything outside its scope go to your team with the full chat.

Who it’s for

D2C and e-commerce brands
Service businesses with repeat questions
Clinics, institutes and agencies

What it connects to

WhatsApp Cloud APIYour FAQs, policies and documentsOrder or booking systems

Used in the real world

SBI offers balance checks, statements, certificates, cheque book requests and complaints through WhatsApp Banking.

Source: SBI. I build the same kind of system for businesses your size.

Questions people ask.

It is restricted to your approved content and systems, and hands over instead of guessing.

Yes. Modern AI models handle Hindi, Hinglish and other Indian languages well.

Yes. Every chat is visible to your team, who can take over at any point.

Related case studies

Audit · pumpworks.exampleAudit complete

Business maturity gapEst. 1994 · 3 plants · exports to 12 countries, on a 2013 site

✓Pitch: redesign with WhatsApp enquiry and a 3-field form

+Upsell: speed fixes, product pages per pump range

✕Don’t pitch: SEO retainer. Rankings are already fine

WhatsApp draft

Hi Mr Desai, I opened your website on a phone. The enquiry form needs 11 fields and the page takes 9 s to load, so most visitors leave before they ask. Happy to share the full report.

AI Chatbots & AgentsDigital services

Website Audit & Lead Qualifier

Audits any business website and ranks it as a sales lead, with a ready client report.

Tally API Gateway200 OK · 412 ms

POST /api/v1/sales
{
  "party": "Sunrise Distributors",
  "date": "2026-10-27",
  "items": [{
    "name": "Engine Oil 15W40 5L",
    "qty": 120, "rate": 1450
  }],
  "gst": "IGST 18%"
}